Executive, IT

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Information Technology

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age At most 32 years

• Practical knowledge of Windows OS, network troubleshooting, and MS Outlook/Google Workspace setup.

• Familiarity with CCTV, access control systems, and power backup equipment is a plus.

• Ability to multitask, prioritize, and communicate clearly with non-technical users.

• Professional attitude and ability to work independently with minimum supervision.

• Strong communication skills with good proficiency in English (both written and spoken).

• Self-motivated and time oriented.

• Smart at work and has good analytical skills.

• Candidate has to be proactive with reliable working attitude.

• Should have good interpersonal skills and ethics.

• Must have the ability to work under pressure.

PREFERRED TECHNICAL SKILLS:

• Preferred skills in configuring and maintaining Mikrotik, Cisco devices, and Firewalls

• Strong understanding of networking protocols, routing, and tunneling

• Familiarity with bandwidth monitoring and performance optimization tools

• Expertise in Windows operating systems, including installation and troubleshooting

• Experience with Outlook 365, Google Workspace, IMAP, and POP email configuration

• Required knowledge in Cyber Security and IT best practices.

• Practical knowledge of CCTV (DVR/NVR) systems and Access Control Devices

• Experience in video conferencing setup, including cameras, audio devices, and network configuration.

• Proficiency in using conferencing platforms like Zoom, Google Meet, and Microsoft Teams

• Understanding of IPS/UPS/Generator systems for IT power backup

• Strong user service orientation and communication skills

• Problem-solving mindset with attention to detail

• Strong organizational skills for maintaining documentation and asset records

• Capability to create and present IT performance reports

• Basic knowledge of Graphics Design (Greetings Card, Digital Banner, Visiting Card)

We are looking for a proactive and skilled Executive, IT to support day-to-day IT operations at our Dhaka office, with occasional travel to branch offices as required. The ideal candidate will assist in maintaining IT infrastructure, delivering reliable end-user support, ensuring system and network availability, and managing IT assets. The role demands hands-on experience across hardware, networking, software application, and IT administration with coordination, and escalation support.

KEY JOB RESPONSIBILITIES:

• Assist in maintaining LAN, switches, routers, access points, and internet connectivity

• Support uptime monitoring of network infrastructure and report issues to the supervisor promptly

• Liaise with ISPs and local vendors for connectivity and service-level issues as directed

• Provide day-to-day IT support to the office staff for hardware, software, and network issues

• Handle installation, configuration, and troubleshooting of PCs, printers, scanners, photocopiers, and peripherals

• Support users on Google Workspace, Microsoft 365, Outlook (IMAP/POP), and general email issues

• Assist in maintaining CCTV (DVR/NVR), access control devices, and surveillance systems

• Set up and support video conferencing equipment and platforms (Zoom, Google Meet, Microsoft Teams)

• Ensure IT devices connected to IPS/generators are operational and report any redundancy issues

• Support physical and cybersecurity monitoring of IT assets

• Maintain the IT asset register covering issuance, transfers, and returns

• Conduct periodic asset health checks and report inventory status

• Assist in vendor coordination and quotation collection for IT equipment and services

• Verify compatibility and quality of procured items against existing infrastructure

• Log all support tickets and maintain records of resolutions

• Keep updated records of device allocations, email accounts, and access credentials

• Submit daily, weekly, and monthly IT status reports

• Any other job as assigned by the Management or concerned Authority.

As per Company Policy