Education
- Bachelor/Honors
Minimum Bachelor’s degree in any discipline
Additional Requirements
- Age At most 30 years
No prior experience is required; fresh graduates are highly encouraged to apply
Excellent communication skills
Strong team player with proficiency in MS Word and MS Excel
Ability to perform under time constraints
Responsibilities & Context
Context:
Start Your Career with Us! Ready to take your first step into the professional world? Join a leading MFS organization as " Officer, Customer Support" under E-Zone. Be part of a dynamic team, develop your skills, and unlock exciting opportunities for career growth.
Job Nature: Desk Job under Customer Service Division
Openings: Undefined
Working Schedule: Rotational shifts / roster duty (6 days a week)
Morning Shift: 7:00 AM – 3:00 PM (Male & Female)
Evening Shift: 3:00 PM – 11:00 PM (Male & Female)
Night Shift: 11:00 PM – 7:00 AM (Male only)
[Note: You cannot choose a particular shift to work, as everyone is required to work on a rotational shift basis. Female employees will only be exempt from night shifts]
[Transportation services will be provided for Morning & Evening Shifts]
Core Responsibilities:
Provide outstanding customer service by addressing inquiries and concerns promptly.
Resolve customer complaints efficiently, offering viable solutions.
Maintain and update the call center database with accurate information.
Assist clients with questions about various products and services, aiming to resolve any issues.
Engage potential customers by providing detailed information on products and services.
Job Other Benifits
Salary Increment: Annually
Festival Bonus: Two (2) per year (Subject to eligibility)
Festival Holiday Work Compensation: Three (3) times the daily salary for each day worked
Government Holiday Work Compensation: BDT 2,000 for each day worked