Experience
- 1 to 3 years
Education
Diploma or B.Sc. in CSE/EEE.
Requirements
- 1 to 3 years
Additional Requirements
- Age At least 28 years
- Only Male
1–3 years of help desk or desktop support experience.
CompTIA A+ or Microsoft 365 Fundamentals preferred.
Required Skills: Windows troubleshooting, Microsoft 365, printers and peripherals, remote support tools, ticketing systems, clear communication in Bangla and English.
Key Performance Indicators: First response ≤ 15 minutes; ≥ 90% of tickets resolved within SLA; user satisfaction ≥ 4 out of 5; asset register 100% accurate.
Responsibilities & Context
Provide first- and second-level IT support to staff, departments and events so end-user devices and business applications work without interruption.
1.Run the IT help desk: log, prioritize and resolve tickets within SLA; escalate to the right specialist.
2.Install and configure desktops, laptops, printers, scanners, mobiles and peripherals.
3.Install and support Windows, MS Office, antivirus, ERP client and email on user devices.
4.Onboard new joiners and offboard leavers: accounts, devices and access rights.
5.Support POS, ticketing counters, digital signage and meeting-room audio-visual equipment.
6.Maintain the IT asset register and device assignment records.
7.Assign field work to Technicians and check the quality of completed jobs.
8.Provide on-site IT support during matches, tournaments and events.
9.Write user guides, train staff on basic IT use and security; coordinate warranty repairs with vendors.
Job Other Benifits
- Gratuity
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Leave as per Bangladesh Labor Law.
Other benefits as per Company Policy.