Experience
- 5 to 8 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile
Education
- Bachelor of Science (BSc) in Mechanical Engineering
Requirements
- 5 to 8 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile
Skills Required
Additional Requirements
- Age 28 to 40 years
Responsibilities & Context
ACI Limited provides complete farm mechanization solutions to farmers by offering a wide range of agriculture machineries - Tractor, Power tiller, Diesel Engine, Reaper, Combine Harvester, Rice Transplanter, Commercial Vehicle and Construction Machineries.
Lead and manage after-sales service operations for construction equipment, ensuring equipment reliability, operational efficiency, and customer satisfaction.
Plan, coordinate, and supervise preventive maintenance, corrective maintenance, troubleshooting, and repair activities to minimize equipment downtime.
Manage field service teams, technicians, and engineers to ensure timely service delivery and adherence to technical and safety standards.
Conduct equipment inspections, fault diagnosis, technical assessments, and root cause analysis to resolve critical service issues.
Develop and maintain strong customer relationships through proactive service support, complaint resolution, and regular site visits.
Drive service revenue growth through annual maintenance contracts (AMC), spare parts sales, paid services, and other after-sales business opportunities.
Coordinate with spare parts, warranty, technical, and supply chain teams to ensure timely availability of parts and efficient service execution.
Monitor key service performance indicators, including equipment uptime, service turnaround time (TAT), first-time fix rate, customer satisfaction, and service profitability.
Ensure proper warranty claim management, service documentation, technical reporting, and compliance with OEM guidelines and company policies.
Identify technical skill gaps and conduct product training, troubleshooting workshops, and capability development programs for service personnel.
Analyze service performance, customer feedback, and market requirements to recommend continuous improvements in service quality and operational efficiency.
Job Other Benifits
- T/A,Mobile bill,Medical allowance,Profit share,Provident fund,Gratuity,Insurance
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2