Title: Communication Officer
Company Name: WhiteShell Limited
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor's degree in any discipline
∎ Skills Required: Customer Relationship Management, Customer Service, Customer Support/ Client Service, Social Media Management
∎ Skills Required: Customer Relationship Management, Effective communication skills, Online (web email) Support
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Computer skill, Customer Service, Good communication skills
∎ Engage with customers through inbound and outbound calls, messenger platforms, WhatsApp, and live chat to promptly address their inquiries, and provide assistance in a professional and courteous manner.
∎ Manage customer support, emails, and other communication channels, efficiently resolving issues and ensuring customer satisfaction.
∎ Identify customer needs, clarify information, and provide suitable solutions.
∎ Maintain and manage various social media channels, including Facebook, Instagram, WhatsApp, etc., and create engaging and creative posts on a daily basis.
∎ Collaborate with the sales team to process orders, track shipments, and handle product returns or exchanges.
∎ Proactively follow up with clients and customers over the phone to provide relevant information and build trust and confidence.
∎ Provide excellent customer service by giving precise and accurate information, ensuring high customer satisfaction levels.
∎ Report to the team leader from time to time for complicated issues.
∎ Actively engage in every call, demonstrating problem-solving skills and working towards resolving customer issues effectively.
∎ Maintain a sales-oriented approach, actively convincing customers and maximizing sales opportunities.
∎ Support the e-commerce department with tasks such as product upload, content creation, inventory management, and ensuring accurate product information on the website.
∎ Collaborate with the marketing team to create and execute targeted and effective promotional email campaigns.
∎ Stay updated on industry trends, new product releases, and competitor analysis to provide accurate and relevant information to customers.
∎ Contribute to the improvement of customer support and e-commerce processes by identifying areas for enhancement and suggesting innovative solutions.
∎ Work closely with the department head and cross-functional teams to achieve departmental and organizational goals.
∎ Perform data analysis to gain insights into customer behavior, preferences, and trends.
∎ Receive and review customer inquiries for products/services and pricing.
∎ Prepare and generate accurate and timely quotations for potential clients based on established pricing guidelines.
∎ Collaborate with the sales team to ensure quotations align with customer needs and expectations.
∎ Maintain a database of standard pricing and product/service information for easy reference.
∎ Age 22 to 32 years
∎ Only females are allowed to apply
∎ Proven experience in a customer support and e-commerce role, preferably in the Tech and electronics department.
∎ Excellent verbal and written communication skills in both Bangla and English, with the ability to interact effectively and professionally with customers.
∎ Proficiency in using various communication channels and customer support software.
∎ Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
∎ Exceptional problem-solving abilities and the capability to handle challenging customer situations with empathy and professionalism.
∎ A proactive and self-motivated mindset, with the ability to work both independently and collaboratively in a fast-paced environment.
∎ Attention to detail and accuracy in handling customer data, order processing, and other e-commerce tasks.
∎ Adaptability to changing priorities and a willingness to embrace new technologies or tools to enhance productivity.
∎ Knowledge of promotional campaigns and experience in executing them effectively.
∎ Familiarity with computer hardware and accessories such as computers, laptops, printers, projectors, CC TV, monitors, and digital boards.
∎ Excellent interpersonal, communication, and convincing skills.
∎ Enthusiastic, proactive, punctual, honest, and hard-working attitude.
∎ Good English typing speed.
∎ Skilled in computer usage and internet browsing.
∎ Candidates with an English medium background will be given preference.
∎ High level of convincing ability.
∎ Good IQ and decision-making skills.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Oct 2023
∎ 25 Sep 2023
∎ WhiteShell Limited
∎ Address : House # 10 (1st Floor), Road # 113/A, Gulshan # 2, Dhaka-1213, Bangladesh.
∎ Business : Whiteshell Limited is dedicated to helping tech users of all experience levels get more from the hardware products of Information Technology in Bangladesh. We are introducing high and latest ranges of Laptop, Desktop, Projectors, Sound Systems, Video Panel and other IT products in Bangladesh market. In a short period, we have established catering our products and services through channel distribution, corporate and retail all over Bangladesh. With incredible product knowledge built from years of experience of our workforce covering the consumer tech industry, Whiteshell Limited is uniquely positioned to offer tech savvy users more from their purchases.
Category: Customer Support/Call Centre