Call Center Team Leader

Job Description

Title: Call Center Team Leader

Company Name: MY Outsourcing Ltd.

Vacancy: 05

Job Location: Dhaka (Banani)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline from a renowned University.
∎ Renowned private university graduates are preferable.
∎ Skills Required: Telecommunication Service

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call centre training, Customer Support through Phone, QC (Quality Control) of Customer Service
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Maintain the designated teams
∎ Train up and qc the teams
∎ Regular reporting for the process
∎ Prepare roaster plan for the agents
∎ Call analysis and plan for process betterment
∎ Process upgradation planning
∎ Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams
∎ Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Experience in telecommunication and bank call center is preferable
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI.
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus.

Salary: Tk. 13000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Free Training will be provided to the eligible candidates
∎ Others as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Dec 2023

Company Information:
∎ 26 Nov 2023
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Business : We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Category: Customer Support/Call Centre

:

Source: bdjobs.com

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