Call Center Team Leader

Job Description

Title: Call Center Team Leader

Company Name: MY Outsourcing Ltd.

Vacancy: 05

Job Location: Dhaka (Banani)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline from a renowned University.
∎ Renowned private university graduates are preferable.
∎ Skills Required: Telecommunication Service

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call centre training, Customer Support through Phone, QC (Quality Control) of Customer Service
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Maintain the designated teams
∎ Train up and qc the teams
∎ Regular reporting for the process
∎ Prepare roaster plan for the agents
∎ Call analysis and plan for process betterment
∎ Process upgradation planning
∎ Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams
∎ Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Experience in telecommunication and bank call center is preferable
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI.
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus.

Salary: Tk. 13000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Free Training will be provided to the eligible candidates
∎ Others as per company policy

Job Source: Online Job Posting.

Application Deadline: 26 Dec 2023

Company Information:
∎ 26 Nov 2023
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Business : We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Category: Customer Support/Call Centre



Similar Jobs

Technical Support Engineer

Customer Service Specialist

Receptionist (Female)

Customer Experience Associate

Customer Experience Executive

Tele Sales Executive

Customer Relationship Officer (Night Shift)

Sales Executive

Customer Service Representative

কাস্টমার কেয়ার এক্সিকিউটিভ/ ফেসবুক পেইজ মডারেটর

Customer Service Officer

Business Process Executive/ Sr. Executive , Greenland Overseas

Customer Service Officer

Client Service Officer

রিপ্রেজেন্টেটিভ (কল সেন্টার) - ফিমেল

Customer Care / Sales Support Officer

Call Center Executive ( Female)

Customer Care / Sales Support Officer

Customer Service Executive

Customer Service Officer

Customer Care (Evening Shift)

Executive Officer (Female)

Sr. Executive, Customer Relationship

Senior & Junior Call Center Agent [ International Campaign ]

কল সেন্টার প্রতিনিধি (ফিমেইল)

Call Center Executive

Executive, Client Support

Sr. Executive/ Assistant Manager (Workshop Marketing Specialist )

Customer Support Executive

কাষ্টমার রিপ্রেজেনটেটিভ (কল সেন্টার)

Executive (Female)

কাস্টমার রিলেশন অফিসার

Customer Service Associates- CSA (Contractual)

Back Office Representative (Night Shift)

Remote Marketing Executive - USA-Based/Night -Shift

Customer Care Executive


Telesales Specialist (Night Shift)

Telesales Expert - Janitorial (USA) Campaigns (Night Shift)

Customer Service Executive