Customer Relationship Executive - Team Lead
Job Description
Title: Customer Relationship Executive - Team Lead
Company Name: Gprojukti.com Ltd
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, MS Word/ Excel/ PowerPoint/ OneNote, Strong communication skills , Telecommunication Service
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Relationship Management (CRM), Customer Service
∎ The applicants should have experience in the following business area(s):
E-commerce, Mobile Accessories, Retail Store, Computer Hardware/Network Companies
Job Responsibilities:
∎ Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, payment related queries
∎ Able to communicate through phone call, web-chat and email-based communication tools
∎ Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
∎ Perform outbound calls
∎ Able to perform tele sales
∎ Coordinate with different team to respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
∎ Coordinate with the co-workers, lead persons and other departments as appropriate
∎ Give proper product knowledge to customer and try to perform cross selling
∎ Able to do any task for management requirement
Additional Requirements:
∎ Age at most 30 years
∎ Preferred candidates with understanding on eCommerce business
∎ Presentable utterance
∎ Excellent Typing Speed: (At least 30 wpm)
∎ Excellent interpersonal, intrapersonal skills, team player
∎ Willing to work in Night Shifts at home/office (when required)
Salary: Tk. 25000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Apr 2023
Company Information:
∎ 15 Mar 2023
∎ Gprojukti.com Ltd
∎ Address : H#156 Road-12 Block E, level 9, Kemal Ataturk Avenue, Banani. Dhaka -1212
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 14th Apr 2023
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