Online Operations Coordinator (Part Time)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Property Management & Preservation Services

• 1 to 3 years
• The applicants should have experience in the following business area(s): Property Management & Preservation Services

• Age At least 22 years

• 1 to 3 years of experience in hospitality, property management, operations coordination, customer support, or virtual coordination. Freshers welcome.

• Excellent written and verbal communication skills in English (IELTS desired, not required)

• Strong organizational, analytical, and multitasking capabilities

• Ability to work independently, make sound decisions, and manage competing priorities

• Proficiency with Google Workspace, Microsoft Office, and online management tools

• Experience with property rental software platforms preferred

• Must have a personal computer with reliable internet and a work-from-home setup

• Availability to work in either 7:00 PM–3:00 AM OR 2:00 AM–10:00 AM (Bangladesh time) shift aligning with the North American Time Zone.

• Availability to respond to time-sensitive operational matters when required

Vacancy: Multiple

Job Context:

Headroom Group, a fast-growing architecture firm with a global footprint, is seeking a dedicated Online Operations Coordinator (Part-Time) to support its tenant and property management division, in collaboration with the North American partner firm PROFIXXY. This is a fully remote, work-from-home position ideal for detail-oriented, tech-savvy candidates comfortable coordinating with international clients and guests.

Job Responsibilities:

• Manage guest and tenant communications, bookings, cancellations, and reservation changes

• Deliver timely guest support and coordinate resolution of issues and emergencies

• Schedule, oversee, and coordinate property cleaning, maintenance, and turnover activities

• Monitor calendars, operational tasks, and service-provider performance

• Conduct remote quality-control reviews using photos, reports, and camera security footage

• Investigate guest incidents, damages, and policy violations; maintain supporting documentation

• Prepare and organize insurance claim evidence and operational records

• Escalate urgent matters when required and drive issues through to resolution

• Maintain accurate reports, logs, and operational documentation

• Liaise with foreign clients remotely from Bangladesh

Job Location: Remote; Work From Home anywhere

Employment Status: Part-time (15 working days per month), Remote

Salary: Competitive, negotiable based on experience and qualifications. Range BDT 12,000 to BDT 15,000 per month (Part Time / Pro Rata basis) Compensation & Other Benefits: Long-term job stability, growth potential, detailed training provided, and festival bonus.