Experience
- 20 to 25 years
- The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Freight forwarding, Port Service
Education
- Bachelor of Business Administration (BBA) in Supply Chain Management
- Bachelor/Honors
Requirements
- 20 to 25 years
- The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Freight forwarding, Port Service
Additional Requirements
- Age At least 35 years
Responsibilities & Context
Company Overview
We are a growing freight forwarding and logistics company providing reliable air and sea freight, customs clearance, documentation, and end-to-end logistics solutions. We are looking for an experienced and responsible professional to manage our Chittagong office and oversee all operational, documentation, and administrative activities.
Position Summary
The Manager – Operations (Chittagong) will be responsible for the overall management and day-to-day functioning of the Chittagong office. The position will oversee freight forwarding operations, customs-related activities, shipment documentation, employee management, customer coordination, and branch administration.
The ideal candidate should have extensive experience in freight forwarding, shipping, customs clearance, port-related operations, and office management, along with strong knowledge of the Chittagong logistics environment.
Key Responsibilities
Take overall responsibility for the day-to-day management and functioning of the Chittagong office.
Supervise and manage all employees working at the Chittagong branch.
Allocate responsibilities, monitor employee performance, and ensure timely completion of assigned tasks.
Maintain discipline, professionalism, and smooth coordination among branch employees.
Ensure effective communication and coordination between the Chittagong office and Head Office in Dhaka.
Report operational issues, branch activities, and important developments to management on a regular basis.
Ensure proper maintenance of office records, files, documents, and administrative matters.
Oversee the complete operational handling of import and export shipments through Chittagong Port and related logistics channels.
Supervise FCL, LCL, sea freight, container, and other freight forwarding activities handled by the Chittagong office.
Coordinate with shipping lines, freight forwarders, C&F agents, transporters, terminal/port authorities, and other relevant parties.
Monitor vessel schedules, shipment status, container movements, delivery orders, and cargo release processes.
Ensure shipments are handled efficiently and within required timelines.
Resolve operational issues, delays, documentation discrepancies, and other shipment-related problems.
Ensure proper coordination between customers, agents, carriers, customs, and internal operational teams.
Supervise and coordinate customs clearance and port-related activities at Chittagong.
Maintain professional working relationships with relevant Customs, Port, Shipping, and other government authorities.
Monitor customs documentation, assessments, examinations, releases, and other related procedures.
Ensure proper follow-up of customs-related matters and resolve operational issues in a timely manner.
Coordinate with C&F/customs clearance teams to ensure smooth cargo clearance and delivery.
Keep management informed of important changes in customs procedures, port requirements, and operational matters.
Requirements
Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Relevant professional experience may be considered.
20–25 years of relevant professional experience in freight forwarding, shipping, customs clearance, logistics, port operations, or related fields.
Extensive practical knowledge of Chittagong Port, Customs, shipping, freight forwarding, and local logistics operations.
Strong understanding of import/export procedures, customs clearance, freight documentation, and port-related activities.
Proven experience managing a branch office, operations team, or large operational function.
Strong leadership and employee management skills.
Good understanding of BL/HBL/MBL, DO, customs documentation, import/export documentation, and shipment procedures.
Strong communication and coordination skills with customers, shipping lines, customs, port authorities, C&F agents, and other stakeholders.
Ability to handle operational challenges, urgent situations, and time-sensitive shipment matters.
Strong administrative, organizational, and problem-solving abilities.
Proficiency in Microsoft Office applications.
Preferred Candidate
Retired Government personnel, particularly candidates with relevant experience in Customs, Chittagong Port, Shipping, Commerce, or related government departments, will be highly preferred.
Candidates with extensive professional networks and practical knowledge of Chittagong Port, Customs, and shipping-related authorities will be given preference.
Candidates with previous experience managing a freight forwarding/logistics branch office in Chittagong will be highly preferred.
Employment Details
Position: Manager – Operations
Location: Chittagong, Bangladesh
Experience Required: 20–25 Years
Salary Range: 20-26K
Job Type: Full-time
Workplace: Office & Field/Port-Related Work
Reporting To: Management / Head Office
Additional Requirements
Mature, responsible, and professional approach.
Strong leadership and decision-making abilities.
Excellent coordination and interpersonal skills.
Ability to manage multiple operational matters simultaneously.
Strong knowledge of local freight forwarding, customs, and port procedures.
Honest, disciplined, reliable, and committed to maintaining company standards.
Willingness to take full responsibility for the overall performance and operations of the Chittagong branch.