Senior Engineer – Customer Care
Job Description
Title: Senior Engineer – Customer Care
Company Name: ADN Telecom Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Bachelor in Engineering (BEngg), Master of Science (MSc)
∎ Skills Required: Issabel, MS Excel, MS Word
Experience Requirements:
∎ 2 to 5 year(s)
Job Responsibilities:
∎ 1. Call center solution software Issabel, Ticketing tools and NMS
∎ 2. Screening agents’ through tickets, emails, call recordings.
∎ 3. Coordinate with other departments for any vital customers/infrastructure incidents.
∎ 4. Coordinate with other departments (IIT/HR/Accounts/ERP/IPT and so on) for any LAN issues/ inventory tasks/general queries/ software malfunctioning.
∎ 5. Research on new tools/software (For ex: Ticketing/emailing/calling and so on) and train up team on the same.
∎ 6. Train up new resources/agents to enable them to provide customer support.
∎ 7. Monitor service delivery performance against targets and customer service indicators.
∎ 9. Ensure documentation standards are maintained.
∎ 10. Make roster of shifting resources and manage the same on regular basis.
∎ 11. Work with lengthy, critical, repeated unsolved issues.
Additional Requirements:
∎ Computer literacy, multi-tasking skill, work under pressure
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Aug 2021
Company Information:
∎ 11 Aug 2021
∎ ADN Telecom Limited
∎ Address : ADN Telecom Limited. Red Crescent Concord Tower (19th Floor), 17 Mohakhali C/A
∎ Web : www.adnsl.net
∎ Business : Software Development, Mobile Application, Web Development
Graphics Design, Animation, Infographics Design
Search Marketing, Content Marketing, Social Media Marketing
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 22nd Aug 2021
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