Executive - Call Center & Customer Care (Female)
Job Description
Title: Executive - Call Center & Customer Care (Female)
Company Name: Leading Asset management Ltd
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ At least Bachelors Degree /Honors in any Discipline from Reputed Public or Private Universities
∎ Minimum 2 years of experience in the similar position in a reputed company will be an added advantage
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ We are looking for a dynamic and self-driven Call Center & Customer Care Executive who is able to market and respond to clients over the phone and face-to-face.
∎ Provide excellent customer service to enhance customers` experience.
∎ Welcome all Clients, visitors, and guests into the front office in a professional manner and maintain records related to Front Desk Operation.
∎ Ensure the Front Desk area is properly maintained with a view to the image of the company.
∎ Make outbound calls to customers, collecting different types of information`s and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Take complaints and valued suggestions from the customers; follow up properly if and when any issue arises.
∎ Assist Operations & Management team to run smooth business in daily tasks.
∎ Overall management of the Front Desk Office.
Job Responsibilities:
∎ To greet personal and telephone callers in accordance to the existing Service Standards and find out the nature of their enquiry
∎ To man the welcome area and offer assistance to clients-in-waiting as per the existing Standard Operating Procedures
∎ Responsible for administrative support functions and coordination.
∎ To provide information to assist clients or refer them to appropriate departments within the office.
∎ Ensure overall cleanliness of the office.
∎ To assist in the promotion of products and give prices and details to customers.
∎ To attend all staff and training meetings as and when directed by the Manager
∎ To ensure that all duties are carried out in line with Vibes policies with high standards of personal appearance, personal hygiene and appropriate clothing
∎ Manage online/offline customer queries over the phone and need to manage proper information.
∎ To be responsible for receiving letters, messages, and documents, and dispatch them to concerned authorities by keeping records.
∎ Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, etc.)
∎ Need to handle incoming/out coming calls.
∎ Must meet the target
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Support the admin & HR, especially with other departments properly
∎ Have marketing & Communication experience.
∎ Identify customer needs, clarify information and provide solutions
∎ Need experience to spoken English
∎ Attending office meetings for grooming.
∎ Client communication (regular updates, building relationships)
∎ Regular reporting to management
∎ Customer feedback analysis and report analysis.
∎ Other works assigned by the management.
Additional Requirements:
∎ Only females are allowed to apply
∎ Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting
∎ Excellent Communication skill with customers in appropriate accent.
∎ Confidence to take challenge and fulfill daily tasks.
∎ Analytics skill and working ability for team development.
∎ Candidates will have to be neat and clean and presentable.
∎ Ability to work for long hours.
∎ Customer Service Attitude and cares to serve
∎ Able to Multitask
∎ Can work under pressure
∎ Willingness to learn and grow professionally
∎ Customer Care, Front desk Management
∎ Following instructions/orders from management
Salary:
∎ Negotiable
∎ Salaries for Executive - Call Center & Customer Care can vary based on their experience, seniority, honesty, dedication, client relation based, capacity on fund collection etc.
Compensation & Other Benefits:
∎ Attractive Remuneration
∎ Yearly two (02) festival bonuses.
∎ Performance based salary revision and commission sharing..
∎ Other applicable benefits as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Dec 2022
Company Information:
∎ 1 Dec 2022
∎ Leading Asset management Ltd
Category: Customer Support/Call Centre
: If you are passionate to make a difference, courageous to improve carrier to asset management industry confident to meet organization's expectations and fulfill the above-mentioned requirements, please apply through online.
Source: bdjobs.com
Deadline Expired on 31st Dec 2022
More jobs of Leading Asset management Ltd
Head of business development and sales
Deputy Manager - Fund & Investments
Assistant Manager - Trainer for Sales & Business Development
Sr. Executive - Sales & Marketing
Similar Jobs
Team Leader, Customer Care
Executive (Night Shift)
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relationship Manager / Executive
Customer Relationship Executive - Team Lead
Customer Relation Executive
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Executive
Customer Service Representative
Customer Service Officer
Customer Support Specialist
Customer Service Representative
Executive (Customer Care and Audit Department)
Online Product Sales Agent / Sales Officer (SO)
Officer/Sr. Officer, Customer Service
Customer Service Officer
Customer Service Representative
Asst. Manager, Customer Care
Manager, Customer Care
Facebook Group