Executive - Call Center & Customer Care (Female)

Job Description

Title: Executive - Call Center & Customer Care (Female)

Company Name: Leading Asset management Ltd

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ At least Bachelors Degree /Honors in any Discipline from Reputed Public or Private Universities
∎ Minimum 2 years of experience in the similar position in a reputed company will be an added advantage

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ We are looking for a dynamic and self-driven Call Center & Customer Care Executive who is able to market and respond to clients over the phone and face-to-face.
∎ Provide excellent customer service to enhance customers` experience.
∎ Welcome all Clients, visitors, and guests into the front office in a professional manner and maintain records related to Front Desk Operation.
∎ Ensure the Front Desk area is properly maintained with a view to the image of the company.
∎ Make outbound calls to customers, collecting different types of information`s and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Take complaints and valued suggestions from the customers; follow up properly if and when any issue arises.
∎ Assist Operations & Management team to run smooth business in daily tasks.
∎ Overall management of the Front Desk Office.

Job Responsibilities:
∎ To greet personal and telephone callers in accordance to the existing Service Standards and find out the nature of their enquiry
∎ To man the welcome area and offer assistance to clients-in-waiting as per the existing Standard Operating Procedures
∎ Responsible for administrative support functions and coordination.
∎ To provide information to assist clients or refer them to appropriate departments within the office.
∎ Ensure overall cleanliness of the office.
∎ To assist in the promotion of products and give prices and details to customers.
∎ To attend all staff and training meetings as and when directed by the Manager
∎ To ensure that all duties are carried out in line with Vibes policies with high standards of personal appearance, personal hygiene and appropriate clothing
∎ Manage online/offline customer queries over the phone and need to manage proper information.
∎ To be responsible for receiving letters, messages, and documents, and dispatch them to concerned authorities by keeping records.
∎ Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, etc.)
∎ Need to handle incoming/out coming calls.
∎ Must meet the target
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Support the admin & HR, especially with other departments properly
∎ Have marketing & Communication experience.
∎ Identify customer needs, clarify information and provide solutions
∎ Need experience to spoken English
∎ Attending office meetings for grooming.
∎ Client communication (regular updates, building relationships)
∎ Regular reporting to management
∎ Customer feedback analysis and report analysis.
∎ Other works assigned by the management.

Additional Requirements:
∎ Only females are allowed to apply
∎ Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting
∎ Excellent Communication skill with customers in appropriate accent.
∎ Confidence to take challenge and fulfill daily tasks.
∎ Analytics skill and working ability for team development.
∎ Candidates will have to be neat and clean and presentable.
∎ Ability to work for long hours.
∎ Customer Service Attitude and cares to serve
∎ Able to Multitask
∎ Can work under pressure
∎ Willingness to learn and grow professionally
∎ Customer Care, Front desk Management
∎ Following instructions/orders from management

∎ Negotiable
∎ Salaries for Executive - Call Center & Customer Care can vary based on their experience, seniority, honesty, dedication, client relation based, capacity on fund collection etc.

Compensation & Other Benefits:
∎ Attractive Remuneration
∎ Yearly two (02) festival bonuses.
∎ Performance based salary revision and commission sharing..
∎ Other applicable benefits as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Dec 2022

Company Information:
∎ 1 Dec 2022
∎ Leading Asset management Ltd

Category: Customer Support/Call Centre

: If you are passionate to make a difference, courageous to improve carrier to asset management industry confident to meet organization's expectations and fulfill the above-mentioned requirements, please apply through online.

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