Customer Support Executive (UK based Call Centre)
Job Description
Title: Customer Support Executive (UK based Call Centre)
Company Name: Faith IT
Vacancy: 5
Job Location: Sylhet, Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Skills Required: Basic Computer Operating Skill, Customer Service, Fluent in English Communication both in Written and Spoken, Good comunication skill, Strong Convincing Negotiation Skills
Job Responsibilities:
∎ Inbound & Outbound Tele-service.
∎ Answer inbound calls and respond to customer inquiries promptly
∎ Identify and assess customers' needs and purchase behavior.
∎ Provide accurate information about our services.
∎ Troubleshoot and resolve customer issues and complaints
∎ Ensure customer satisfaction by providing exceptional customer service
∎ Update customer records and maintain accurate data in our database
∎ Provide the right information to customers in a professional tone & attitude.
∎ Listen to & handle customer queries about products & services effectively.
∎ Follow-up customer calls where necessary.
∎ Completing tasks under seniors' supervision.
∎ Strong written and verbal communication skills, as well as the ability to effectively collaborate with senior management and colleagues.
∎ Adhere to company policies and procedures
Additional Requirements:
∎ Age at least 18 years
∎ Only males are allowed to apply
∎ Excellent fluency in speaking English.
∎ IELTS holder 7+ or experience in the UK is preferred.
∎ Must be computer literate (Good browsing skills and High-typing speed preferable).
∎ Applicants must stay in sylhet.
∎ Must have customer-convincing skills.
∎ Must have a long-term career plan with us.
∎ Strong interpersonal and communication skills with a positive, Self-reliant, and service-oriented attitude.
∎ Team Player (Examples of prior team activities will be well considered).
∎ Experience in Customer Support or Sales related fields is preferable.
∎ Excellent time management skills.
∎ Multilingual (Sylheti Dialect, Hindi/Arabic/Italian/Spanish/French/Turkish) will be preferred as well.
∎ Adaptive and a quick learner.
∎ Multitasking and problem-solving capabilities.
Salary: Tk. 15000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free Training
∎ Attractive Salary Structure and Increments
∎ Festival Bonus Twice a Year
∎ Indoor Gaming, Travelling, and Refreshment Facilities
∎ Friendly Working Environment
∎ Tea, Coffee, and Snacks Facilities
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Mar 2023
Company Information:
∎ 13 Mar 2023
∎ Faith IT
∎ Address : Alibag Tower, 2nd floor, Naiorpool, Sylhet.
∎ Web : www.faithcallcentre.co.uk
Category: Customer Support/Call Centre
: Please Only Apply, If you stay in Sylhet City.
Source: bdjobs.com
Deadline Expired on 18th Mar 2023
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