Customer Relation Officer, Call Center (BRAC Health Enterprise)
Job Description
Title: Customer Relation Officer, Call Center (BRAC Health Enterprise)
Company Name: BRAC Enterprises
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ The candidate should have Graduated in any discipline (preferably in English) with a minimum CGPA 2.50 or 2nd division/ class or equivalent result in all academic examinations from any recognized institution.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Job Location: Kazipara, Mirpur
∎ Working days: 6 days (Shifting)
Job Responsibilities:
∎ Take clients call and provide accurate, satisfactory answers to their queries and concerns
∎ Call clients to follow up their conditions and reminders about follow up visits and medicines.
∎ De-escalate situations involving dissatisfied clients, offering patient assistance and support
∎ Following call center "scripts" when handling different topics
∎ Identifying customers' needs, clarify information, research every issue and providing solutions
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Call clients to inform them about the new services and packages.
∎ Utilize resources to troubleshoot and resolve patient issues
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Additional Requirements:
∎ Age 20 to 38 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health & Life Insurance Benefit, Festival Bonuses, Compulsory Contributory Provident Fund, Gratuity and other
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Feb 2023
Company Information:
∎ 1 Feb 2023
∎ BRAC Enterprises
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ Web : enterprises.brac.net
∎ Business : BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.
Category: Customer Support/Call Centre
: If you feel that you are the right match for the above-mentioned position, please send your detailed resume and a cover letter justifying your qualification for the applied position to BRAC Human Resource and Learning Division, BRAC Centre (5th floor), 75 Mohakhali, Dhaka-1212 on or before 11 February, 2023. Internal candidates are requested to apply through proper channel. In case of Ex-BRAC staff, PIN should be mentioned in CV. Only short listed candidates will be contacted.BRAC believes that everyone we work with including our staff, partners, programme participants and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion, gender, disability, ethnic origin or socio-economic condition. As an equal opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realise their potential. Any personal persuasion will result in disqualification of candidature
Deadline Expired on 11th Feb 2023
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