Head of Customer Relation (CR)

Job Description

Title: Head of Customer Relation (CR)

Company Name: Platinum Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Hon's/Master's Degree from any recognized University.

Experience Requirements:
∎ At least 12 year(s)

Job Responsibilities:
∎ Prepare periodical (Monthly, Quarterly, Half Yearly, Yearly) development plan for sales collection and implement accordingly.
∎ Developing relationships with existing Clients and ensure client satisfaction through monitoring after Sales service.
∎ To oversee the development and implementation of departmental policies and procedures to ensure compliance.
∎ Provide top level guidance for situation handling for sales collection, refund factors, Plot shifting service, registration & mutation service etc.
∎ Create scope to generate revenue from all these sources.
∎ Ensure fulfillment of collection target by monitoring team members performance
∎ Lead the team members to achieve department objective.

Additional Requirements:
∎ Age 35 to 45 years
∎ At least 12 years (3 years in relevant Position)
∎ Incumbent should have proper knowledge to handling all kinds of After Sales Service of the Organization.
∎ Excellent communication, negotiable & leadership skill, honesty, proactive, hardworking and ability to calm under pressure.
∎ Good computer skill in MS office, mail & internet browsing etc.
∎ Ability to take decision based on judgment is essential.

Salary:
∎ Attractive & market Competitive Salary & Benefit packages are awaiting for well deserving candidates.

Compensation & Other Benefits:
∎ Attractive Incentive package
∎ Group Insurance
∎ Corporate Outfit Allowance
∎ Welfare Fund
∎ Medical Assistance
∎ Marriage Allowance
∎ Child Birth Allowance
∎ Salary Review: Yearly
∎ 2 Festival Bonus
∎ Performance based career progression opportunity

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Oct 2023

Company Information:
∎ 26 Sep 2023
∎ Platinum Group

Category: Customer Support/Call Centre

: Interested candidates are encouraged to send their updated resume via career @ platinumgroup.com.bd or apply online within 24.10.2023. Please mention applied position name in the subject line.

Source: bdjobs.com

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